You have recently returned from a trip. However, you were dissatisfied with the service you received at the hotel where you were visiting.
Write a letter to the manager of the hotel. Give details of when you stayed, explain why you were unhappy with the service and say what you’d like to be done about it.
Dear Sir or Madam,
I write to express my dissatisfaction with the service I received while staying at your hotel during my vacation between the 2nd and 11st April this year.
Although your hotel is rated as a five star, I found that the rooms were not cleaned on a daily basis, and that my bed was made up only every three days. In addition, the food in the restaurant was similarly disappointing. Not only was it extremely overpriced, but the quality was very poor. I was therefore forced to have to eat out in local restaurants.
I trust you will take my complaints seriously, and make every effort to improve your service in the future. I would also greatly appreciate a discount on my bill (receipt enclosed). I look forward to a favorable reply at your earliest convenience.
express表达 dissatisfaction不满 service服务 receive受到 hotel饭店 vacation假期 March三月 although尽管 rate评级 five star五星 clean清洁 on a daily basis每天 make up整理 in addition此外 restaurant饭店 similarly同样地 disappointing令人失望的 not only不但 extremely非常 overprice价格过高 quality质量 poor差 therefore因此 be forced to被迫 eat out外出就餐 local当地的 trust相信 complaint投诉 seriously认真地 make every effort to尽力 improve改进 in the future将来 greatly非常 discount折扣 bill账单 receipt收据 enclose附上 favorable圆满的 reply答复 at your earliest convenience尽快
We will appreciate your willingness to make up for the loss.我们对您愿意补偿损失表示赞赏。
I wish to prefer you to an incident which occurred in your restaurant, calling for some remedial action.我想告知您发生在贵饭店的一件事，希望您采取补救措施。
I am writing to you in the hope that you could do me a favor to improve the horrible situation.我现在写信给您希望改进现状。